Delivery
When will I get my order?
Usually, it takes 3–7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
UK: 1–3 business days
Europe: 4–8 business days
International: 10–20 business days
[Covid-19] When will I get my order?
Our fulfillment times for all products may be longer than usual and may continue to increase until things get back to normal. We’re seeing delays in our supply chain, including distributors and shipping carriers as the entire industry is grappling with challenges.
For Bulk orders, you will receive a proposed delivery date via email when you place your order. Please see full uDesign T&Cs below.
Where will my order ship from?
Your order will ship from our production facility in the UK. We are currently looking for worldwide production partners, to reduce cost and shipping times moving forwards.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don’t have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
• Check your shipping confirmation email for any mistakes in the delivery address
• Ask your local post office if they have your package
• Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn’t left at the post office or at your neighbour’s, get in touch with us at wear@woggles.uk with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
Orders
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at wear@woggles.uk within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Returns
What’s your return policy?
As we produce your products on order, we don’t currently offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at wear@woggles.uk! We’ll be only too happy to help.
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at wear@woggles.uk with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/color?
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at wear@woggles.uk within a week of receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
========================
Woggl.es uDesign Terms & Conditions
These terms and conditions shall apply to all contracts entered into between Woggl.es and its “uDesign” customers.
Woggl.es agrees to carry out the requirements of the customer in accordance with written specifications supplied by the customer to Woggl.es and recorded in writing between the parties.
Unless otherwise agreed payment for the goods ordered by the customer shall be made when placing order and if payment has not been made by the last day of month following delivery then interest shall accrue thereon at the rate of 8% per annum from the date of invoice.
Title or ownership in the goods supplied by Woggl.es to the customer shall not pass to the customer until such time as full payment has been made, full payment being the receipt of cleared funds in respect of the whole order relating to the goods supplied.
In the event of the customer wishing to change the design, artwork or other aspect of the order, such request must be given by the customer to Woggl.es in writing. Woggl.es will use its best endeavours to make the changes in accordance with this request but must reserve the right to charge the customer the additional cost of any such changes arising out of this request, and will notify the customer of the costs such as changes at the time of the request. Woggl.es also reserve the right to amend the initial delivery time frame should any changes to an order be required. Orders requiring new artwork will not be started until artwork is signed by customer.
Woggl.es points out that whether it accepts a return of goods is entirely at its own discretion excepting where the return of goods is as a result of the failure on the part of Woggl.es to supply the relevant goods in accordance with the order. Goods cannot be returned if individual design or embroidery work has been effected on such goods and/or the customer has used the goods and/or itself added the design or embroidery work.
These terms and conditions are unless otherwise agreed deemed to apply to all orders and contract arrangements entered into between Woggl.es and the customer including repeat or fresh orders from the customer.
For the avoidance of doubt if these should be any dispute under these terms and conditions or the contract between Woggl.es and the customer then such dispute shall be dealt with under English law.
Woggl.es points out that these terms and conditions do not in any way remove, restrict, hinder or take away from the customer any of their statutory rights.
Woggl.es uDesign Returns Policy
We will pay the return carriage costs for exchanges or refunds where the return is our error or the material is deemed to be faulty. If the sizing is outside of the tolerance set by the manufacturer, this will also be deemed a faulty item and is returnable. Orders, or aspects of orders are judged to be faulty based on the order confirmation & artwork details that have been confirmed by the client. If the customer confirms an order confirmation that has details on that the customer did not wish to receive on the order, the customer is liable for agreeing to these specifications, and Woggl.es will not be held responsible. So please check your order confirmations very carefully!
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of:
Goods that have been embroidered, badged or printed.
Goods that have been assembled in line with your requirements.
Goods that have been specially procured in line with your requirements and do not form part of our standard range.
Our promise is to uplift unwanted goods from your premises within 5 days of the request being made. This does not affect your statutory rights.
Woggl.es uDesign Delivery Terms & Conditions
All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Customers premises unless otherwise agreed.
Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery. All shortages, damage or non-delivery of goods must be notified to us in writing to wear@woggles.uk within 48-hours of despatch.
Claims for shortages or non-delivery must be supported by the couriers POD and a delivery note which the goods have been signed as unchecked, short or damaged as appropriate.
By arrangement all deliveries should be carefully checked-in to ensure correct garments are delivered as no responsibility can be accepted thereafter for none or short deliveries.
Any damaged parcels should be checked in front of the courier’s delivery person and signed for accordingly.